The GCC Is Where Transformation Happens — Not Where It Gets Outsourced
As AI automates the work GCCs were built to do, the captive center isn't the casualty of transformation — it's where transformation actually lands.
June 15, 2026 · 5 min read
On Building
Field notes from twenty-five years of making transformation land — and making AI reach the P&L.
Why AI Capability Is Easy and AI Returns Are Hard
The technology works. The returns come from the operating-model work underneath it.
June 1, 2026 · 5 min read
The Layoff Mirage
Cut-first AI transformation is a cost program wearing a strategy costume.
May 15, 2026 · 5 min read
Banking Is an Apprenticeship Business — and We're Burning the Ladder
Automate the grunt work, and you unplug the machine that makes your future leaders.
May 1, 2026 · 5 min read
Pilot Purgatory Is an Operating-Model Failure, Not a Data Problem
Pilots die in the gap between "it works" and "we changed how the work happens."
April 15, 2026 · 5 min read